Returns

Polar Dive Refund Policy

At Polar Dive, we are committed to ensuring your satisfaction with our products. If you need to return a plunge or sauna, please review our refund policy below:

Return Eligibility:

Polar Dive and Sauna Returns: Our refund policy covers both cold plunges and saunas.

Return Period: You have 30 days from the date of delivery to initiate a return.

Return Shipping:

Customers are responsible for the cost of return shipping. Please ensure that the item is returned in its original packaging. The original packaging helps protect the product during transit and ensures it arrives undamaged. 

Return Process:

• Contact our Customer Support Team: To initiate a return. Our team will provide you with a Return Authorization (RA) number and instructions for the return process.
• Securely Package the Item: Pack the item in its original packaging or in a suitable alternative to ensure it arrives undamaged.
• Ship the Return: Send the return package to the address provided by our Customer Support Team. Be sure to include the RA number on the package for easy identification.
• Inspection and Refund: Once we receive the returned item, our team will inspect it to ensure it meets our return eligibility criteria. Please allow 14 business days from the receipt of the returned shipment for the refund to be processed.
• Refund Notification: You will be emailed once your refund has been processed. Refunds will be issued to the original payment method used for the purchase.
• Non-Refundable Items:
• Certain items may not be eligible for a refund, such as items that are damaged due to misuse or items not in their original condition. A 15% restocking fee is applied to returns.

 

Contact Us:

If you have any questions or need further assistance regarding our refund policy, please don't hesitate to contact our Customer Support Team. 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@polardiveusa.com. Please note that returns will need to be sent to the following address:

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Please note: We do not charge a restocking fee, but return shipping is on the customer. 

You can always contact us for any return question at hello@polardiveusa.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@polardiveusa.com.